Environmental Services Digital Platform

Safety-Kleen is North America’s largest re-refiner of used oil and a leading provider of parts-cleaning and hazardous waste services, operating a nationwide network of trucks, tankers, rail cars, and branch locations. This project focused on modernizing their digital presence into a platform capable of supporting a complex, multi-service business, spanning oil collection, parts washers, waste management, compliance training, and emergency response, while making it effortless for customers across automotive, industrial, and specialty markets to find the exact service or product they need.

The result is a unified digital experience: a location finder that connects customers to their nearest branch by zip code or address, a fully integrated online store for supplies like absorbents and safety cabinets, and clear service pathways organized around real customer needs rather than internal org charts. Technical documentation, including SDS, PDS, and parts washer records, was made instantly searchable, cutting down support friction for facility managers and compliance teams who rely on fast access to that information. The platform also ties together Safety-Kleen’s customer portal, careers hub, and vendor resources into one coherent system, reflecting the scale of a company managing over 200 million gallons of oil and thousands of pickup locations a year.

Business & Technical Objectives

Consolidate a wide service and product catalog into a clear, navigable structure

Build a location-based branch finder to connect customers to their nearest service point

Integrate e-commerce for consumables and safety equipment alongside core services

Centralize technical and compliance documentation (SDS, PDS, PWD) for fast self-service search

Support multiple customer segments, automotive, industrial, and specialty, with tailored pathways

Streamline access to the customer portal, vendor services, and careers resources

Ensure the platform scales with a nationwide operational footprint and high service volume

Improve overall responsiveness and reduce time to answer for customer and compliance inquiries

Our Proven Approach To Delivering Data-Driven Productivity Solutions

A sprawling, multi-service catalog was organized around real customer needs rather than internal departments, then backed by searchable technical documentation and a location-based branch finder. By unifying the customer portal, e-commerce, and compliance resources into one platform, Safety-Kleen cut the time it takes facility managers to find what they need. The system is built to scale with a nationwide operational footprint.