AI Customer Care & Neighbourhood Booking Platform

Hoerner Heating & Plumbing needed its four decade reputation in Toronto to show up online, where homeowners with older boilers and radiators look for a specialist they can trust. We built and optimized a platform that brings an AI chat assistant, neighbourhood landing pages and review automation together under one seamless experience.

The result is a system that gets homeowners from “my radiator is cold” to “a Hoerner technician is booked” at any hour. By explaining flat rate pricing and the satisfaction guarantee up front, we helped Hoerner build trust before the first call, while local pages for the Beaches, Leaside, Rosedale, North York and Scarborough speak directly to each neighbourhood. Frozen pipe and no heat requests trigger an instant alert, and every completed job now prompts a review.

The outcome: bookings around the clock, a steady stream of fresh reviews, and a scalable digital experience that grows with Hoerner’s reach across the Greater Toronto Area.

Business & Technical Objectives

Highlight boiler, radiator and heat pump expertise for older homes

Enable online booking and instant answers outside office hours

Explain flat rate pricing and the satisfaction guarantee clearly

Fast track frozen pipe and no heat emergencies to the on call team

Build landing pages for every neighbourhood Hoerner serves

Automate review requests after each completed job

Keep the site fast and easy to use on mobile

Lay the groundwork for seasonal maintenance reminders

Our Proven Approach To Delivering Home Services Solutions

Chat, booking and review workflows were connected into a single homeowner journey, from first question to five star review. By pairing a knowledgeable AI assistant with transparent flat rate pricing, Hoerner turns its offline reputation into online bookings. The platform is built to scale as new neighbourhoods and services come online.